State-of-the-Art Equipment Helps Beechmont Toyota Extend Health and Careers of Service Techs, and Enhance Experience for Customers
CINCINNATI–While Toyota buyers are currently enjoying the “ultimate experience” in customer service at Beechmont Toyota’s new cutting-edge dealership, Beechmont Toyota’s employees are experiencing how state-of-the-art equipment can help them extend both their health and their careers.
Beechmont Toyota’s new dealership opened for business on August 2—not a day too soon for Beechmont Toyota’s service technicians. Their new garage is climate controlled, which has helped them beat the heat during the dog days of summer. And the dealership’s new service bays include several pieces of equipment—scissor lifts, alignment racks, road force balancers and tire changers—that allow the technicians to work faster and more efficiently. The scissor lifts are easily able to lift even large pick-up trucks so technicians can work comfortably at eye level, reducing the time spent bending over or crouching. In addition, Beechmont Toyota’s new mechanical tire changers utilize electricity and air to eliminate the heavy lifting involved with changing tires.
“Customers will see the benefits right away from our equipment enhancements,” said Farlon Smith, General Manager, Beechmont Toyota. “But we’re also thrilled about how this will help extend the careers of our techs. Working as a tech can take a toll on the body over the years. Some, although very knowledgeable and talented, are forced to end their careers as mechanics far too early simply because the physical demands are too high. They can no longer lift heavy tires or bend over for extended periods of time. So they end up driving trucks or delivering parts, cutting their earnings by as much as 75 percent.”
Other improvements at the dealership streamline efficiency and cut down significantly on time. The alignment racks in the service bays are equipped with an air hose at each of the four tire locations, and each service bay includes overhead air hoses for efficiency. There are air hose reels in the climate controlled drive thru, as well, which enable tires to be filled without the customer waiting for their vehicle to be written up and taken into the garage just to have air put in the tire. The dealership has also provided oil in each bay to reduce spillage and trips back and forth to other areas, phones with speakers so technicians can work while describing maintenance issues, hand wash stations at every bay and natural lighting throughout the facility. And customers can now schedule their service visits online via Beechmont Toyota’s website. These improvements go a long way towards improving customer service, safety, and ultimately the length of a technician’s career.
Beechmont Toyota chose to expand its facility to support the overwhelming customer response they have received from their Life Care Plus lifetime warranty, which provides lifetime coverage on a vehicle purchased at Beechmont Toyota for as long as the original customer owns the vehicle. To help meet the dealership’s demands and commitment to premier customer service, the new dealership is celebrating the creation of approximately 33 new jobs for both sales and service professionals in the Greater Cincinnati area.
As part of Beechmont Toyota’s grand opening event to be held later this fall, the dealership plans to include a classic Toyota Car Show, which will feature both factory-restored and customized Toyota vehicles from the past. Stay tuned for more details.
About Beechmont Toyota
Beechmont Toyota is committed to providing the highest levels of customer service for sales and service to its customers. Beechmont Toyota’s staff of automotive professionals takes pride in representing the Toyota brand, and is well versed in the innovative design, advanced technology, and superior performance that the brand represents. For more information, visit http://www.beechmonttoyota.com/.